Terms & Conditions as of 2022
We take €60 deposit on all orders to secure your date. Deposits are non-refundable & non-transferable.
An order is not confirmed until the deposit is paid. Balance is payable TWO WEEKS before celebration date, you will receive a reminder. If cake is ordered less than two weeks full payment is required upfront.
Once deposit is paid you are then confirmed in for that date and have agreed to our T&Cs. Any changes in design or quantities in your order we do need to be notified at least three weeks prior to celebration, if this is the case a new invoice would need to be issued.
Please note some charges may occur if items have already been purchased for original order.
Cancellation Policy - *please see in particular ref to Covid Cancellations
If for any reason you wish to cancel your order please note again that deposits are non-refundable & non-transferable*.
If its a case where final payment has been made and you need to cancel or postpone your occasion please note your full payment is non-refundable & non-transferable*. (Irrespective of timeframe given). In this case a completely new booking would need to made..
* The above also applies to cancellations due to implementation of Covid restrictions/Covid Illness.
COLLECTION OF CAKE
Once your cake is collected from our premises we are not responsible for anything that may happen to your cake. We advise that your cake should be transported either in the boot or the floor (not a seat) of your vehicle where it cannot slide or tilt to one side. Excessive heat will cause cake to melt, please ensure your vehicle is cool and have Aircon on BEFORE collection. Once collected transfer straight away to fridge when you get home. Please note GCakes takes no responsibilty once cake has left our premises.
TAKING CARE OF YOUR CAKE
Our buttercream or ganache finished cakes must be STORED IN FRIDGE. On day of celebration remove your cake from fridge approx 1/2 hours before serving.
Allergens – these must be notified to us at the time of ordering. Please see our Allergen page.
We use dairy, wheat, nuts, barley, eggs, soy in our kitchen. Our cakes therefore aren’t suitable for anyone with allergies.
All orders are subject to these policies listed above.