We take €60 deposit on all orders to secure your date. Deposits are non-refundable & non-transferable.  An order is not confirmed until the deposit is paid. Deposits must be paid within 24 hours or you may lose a slot. We cannot hold a date without a deposit.

Balance of your cake order is then payable two weeks before the celebration date, you will receive a reminder payment link. If the cake is ordered in less than two weeks, full payment is required upfront. As a policy we cannot start on any preparation or purchase any supplies for a cake order until final balance is paid two weeks prior and as some cakes can take longer this process can start up to a week in advance!

Once the deposit is paid you are then confirmed on that date and have agreed to our T&Cs. Any changes in date of celebration, design or quantities in your order we do need to be notified at least three weeks prior to celebration. If this is the case, a new invoice will need to be issued & original deposit will be lost. Please note some charges may occur if items have already been purchased for original order. Corporate/Wedding suppliers we require full payment upfront.

Cancellation Policy - *please see in particular reference to Covid Cancellations

If, for any reason, you wish to cancel your order, please note again that deposits are non-refundable & non-transferable*. If it's a case where final payment has been made in the two weeks prior to the collection date and you need to cancel or postpone your occasion, please note your full payment is non-refundable & non-transferable*. (Irrespective of timeframe given).  In this case, a completely new booking would need to be made. * The above also applies to cancellations due to implementation of Covid restrictions/Covid Illness. 

 

When a deposit is paid, it is solely for that quote agreed to and cannot be used against any other order or transferred to any offers or treats GCakes may produce. If you have solely purchased items from our 'Bespoke Treats'  ie. box of cupcakes, please note that full payment if under €150 is required on all treat items and the above cancellation policy also applies. Full Payment of  our 'Bespoke Treats' items cannot be refunded or transferred to another date or occasion regardless of timeline given or reason. 

Collection of your cake

Once your cake is collected from our premises, we are not responsible for anything that may happen to your cake. We advise that your cake should be transported either in the boot or the floor (not a seat) of your vehicle where it cannot slide or tilt to one side. Excessive heat will cause the cake to melt.

Please ensure your vehicle is cool and have an Aircon on before collection. Once collected, transfer straight away to the fridge when you get home. Please note GCakes takes no responsibility once the cake has left our premises.

Miscell.

• Please note we implement a 'rush' fee of €20 for orders with less than 5 days notice for both treats & custom cakes.
• Please note as part of our policy we do not send images before/after at any stage of your cake/treat process. Our clients trust impeccably & trust our years of experience. And due to time restraints and a very busy schedule it is just not possible! Your items are in good hands and being produced in a safe, insured & registered business environment. Images of course will be shared on our Instagram page @gcakes_ after the event and feel free to tag us in yours!
• Any complaints must be communicated by email to gcake75@gmail.com within 24 hours of collection/delivery, all items also must be returned pref. in the same box within 48 hours only then we will decide if it warrants a refund. 

 

Allergen – these must be notified to us at the time of ordering. Please see our Allergen page. We use dairy, wheat, nuts, barley, eggs, and soy in our kitchen. Our cakes, therefore, aren’t suitable for anyone with allergies.

 

Thank you

Sinéad

GCakes

 

All orders are subject to these policies listed above. ©GCakes2024. All rights reserved.